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Auto Insurance FAQs

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 303-449-0420 or make an appointment online!

What People Say About Us

  • reviewicon

    Rolled in with no radiator fluid and no appointment this week. The team here diagnosed the issue (cracked hose flange), took care of the problem and kept me in the loop. Had the car back the next day, and they had other good preventive advice as well. Friendly and helpful. Thank you

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    I got recommended to this place by Barnsley tire. They machined my rotors for a fair price.... I'm happy!

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    Rob's has done work on my car several times with great results. I got a flat tire on the way to work today and called to see if they could help me. Jeff said he would stay a little late to help me out and he pulled a broken screwdriver out of my tire and plugged it in a few minutes so I could get back to work. Rob's RULES.

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    Had issue with my '03 elantra starting. AAA jumped me and told me I should get my alternator and possibly my battery replaced. Dropped it off at this place on a sunday and said there was an issue with the battery and alternator. A less reputable place would easily have said yep and would have went ahead and replaced both but the mechanic I talked to was honest, told me the alternator was fine and a new battery was all I needed. Tough to find that kind of honesty.

  • reviewicon

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs

  • reviewicon

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs.

Call us for service: 303-449-0420

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