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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed
    Gas Station M-F: 7-8, Sat: 8-8, Sun: 9-5
    Gas station is open for drop-off and pick-ups after 5pm.

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 303-449-0420 or make an appointment online!

What People Say About Us


  • -Alden G.

    Rolled in with no radiator fluid and no appointment this week. The team here diagnosed the issue (cracked hose flange), took care of the problem and kept me in the loop. Had the car back the next day, and they had other good preventive advice as well. Friendly and helpful. Thank you


  • -Brock B.

    I got recommended to this place by Barnsley tire. They machined my rotors for a fair price.... I'm happy!


  • -John L.

    Rob's has done work on my car several times with great results. I got a flat tire on the way to work today and called to see if they could help me. Jeff said he would stay a little late to help me out and he pulled a broken screwdriver out of my tire and plugged it in a few minutes so I could get back to work. Rob's RULES.


  • -Paul B.

    Had issue with my '03 elantra starting. AAA jumped me and told me I should get my alternator and possibly my battery replaced. Dropped it off at this place on a sunday and said there was an issue with the battery and alternator. A less reputable place would easily have said yep and would have went ahead and replaced both but the mechanic I talked to was honest, told me the alternator was fine and a new battery was all I needed. Tough to find that kind of honesty.


  • -Tad T.

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs


  • -Matt H.

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs.


  • -Mark H.

    Great experience with this place!


  • -Anie T.

    I drove in just 10 minutes before closing with a VERY low tire; with a smile and the caring attitude of the "old days," Jeff checked them all, got all pressures level, gave me advice for the near future, and wouldn't accept a dime. I may move to Boulder just for Rob's Conoco!


  • -Nel C.

    Really good service and Trustworthy


  • -Sam R.

    Jon and crew were great and very thorough.


  • -Dan B.

    Have had multiple repairs done there. Always done well and inexpensively. These are honest, trustable folks.


  • -June S.

    Rob, the owner himself, accommodated us quickly and did an excellent job in repairing our car's break system. It was quick while us having a good time touring around. And the service fee was just enough! Thanks Rob we hit the roads smooth and safe. That we guess is a Colorado people's hospitality! Awesome!

Call us for service: 303-449-0420

ASE (Automotive Service Excellence)
ASE Master Technician
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Conoco
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