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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed
    Gas Station M-F: 7-8, Sat: 8-8, Sun: 9-5
    Gas station is open for drop-off and pick-ups after 5pm.

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 303-449-0420 or make an appointment online!

What People Say About Us


  • -Alden G.

    Rolled in with no radiator fluid and no appointment this week. The team here diagnosed the issue (cracked hose flange), took care of the problem and kept me in the loop. Had the car back the next day, and they had other good preventive advice as well. Friendly and helpful. Thank you


  • -Brock B.

    I got recommended to this place by Barnsley tire. They machined my rotors for a fair price.... I'm happy!


  • -John L.

    Rob's has done work on my car several times with great results. I got a flat tire on the way to work today and called to see if they could help me. Jeff said he would stay a little late to help me out and he pulled a broken screwdriver out of my tire and plugged it in a few minutes so I could get back to work. Rob's RULES.


  • -Paul B.

    Had issue with my '03 elantra starting. AAA jumped me and told me I should get my alternator and possibly my battery replaced. Dropped it off at this place on a sunday and said there was an issue with the battery and alternator. A less reputable place would easily have said yep and would have went ahead and replaced both but the mechanic I talked to was honest, told me the alternator was fine and a new battery was all I needed. Tough to find that kind of honesty.


  • -Tad T.

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs


  • -Matt H.

    Great mechanics always friendly fast service recommend to anyone in boulder who needs reliable car repairs.


  • -Mark H.

    Great experience with this place!


  • -Anie T.

    I drove in just 10 minutes before closing with a VERY low tire; with a smile and the caring attitude of the "old days," Jeff checked them all, got all pressures level, gave me advice for the near future, and wouldn't accept a dime. I may move to Boulder just for Rob's Conoco!


  • -Nel C.

    Really good service and Trustworthy


  • -Sam R.

    Jon and crew were great and very thorough.


  • -Dan B.

    Have had multiple repairs done there. Always done well and inexpensively. These are honest, trustable folks.


  • -June S.

    Rob, the owner himself, accommodated us quickly and did an excellent job in repairing our car's break system. It was quick while us having a good time touring around. And the service fee was just enough! Thanks Rob we hit the roads smooth and safe. That we guess is a Colorado people's hospitality! Awesome!

Call us for service: 303-449-0420

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